Shipping Policy

We ship every RiseRest order with care, on time, and with full tracking. Here's everything you need to know.

Where We Ship

RiseRest currently ships within the United Kingdom only. We're working on international delivery and will announce it in the journal when it's ready.

Shipping Cost

Standard delivery is £2.99 on every order, with no minimum spend. The cost is shown in full at checkout before you pay.

Delivery Times

All orders are sent via Royal Mail Tracked 48, which typically delivers within 2–3 business days from dispatch.

We dispatch orders the next business day after they're placed. Orders placed Friday, Saturday or Sunday are dispatched on Monday.

So in most cases, you'll have your RiseRest within 3–4 business days of ordering.

Tracking

Every order receives a tracking number via email as soon as it's dispatched. You can follow your delivery directly through the Royal Mail website using the link in your shipping confirmation.

If you haven't received your tracking number within 2 business days of placing your order, email us at admin@riserest.co.uk and we'll sort it.

Delays

We work hard to dispatch every order on schedule, but occasional delays beyond our control — Royal Mail disruption, public holidays, severe weather — can happen.

If your order hasn't arrived within 7 business days of dispatch, please get in touch and we'll investigate immediately.

Address Accuracy

Please double check your delivery address at checkout. We dispatch to the address provided and cannot be responsible for orders delivered to incorrect addresses entered at checkout.

If you spot a mistake before your order has been dispatched, email us straight away at admin@riserest.co.uk and we'll do our best to update it.

Missed Deliveries

If you're not in when Royal Mail attempts delivery, they will leave a card with instructions to either collect from your local sorting office or rearrange delivery online. Parcels are held at the sorting office for 18 days before being returned to us.

If your parcel is returned to us due to a missed collection, we can resend it — but a second shipping fee will apply.

Questions?

Anything we haven't covered? Email admin@riserest.co.uk and we'll get back to you within one business day.